This month the Quingo Team will receive their 10,000th Customer Satisfaction Survey Response and so at this landmark figure, we would like to thank everyone who has taken the time to participate.
- From these results, we are very pleased to report that when asked to rate their home assessment & demonstration, the average score from 9650 participants was 9 out of a possible 10. (1 being poor , 10 being excellent)
Your feedback is valuable to us and helps us improve the service we offer before, during and after sales.
The survey results go a long way to consistently demonstrate how the Quingo team is helping and what matters to our customers.
As Mark Nicholls, managing director explains;
“Buying a mobility scooter is a considered purchase and it is important that we listen and understand what each person wants. Along the process, our team needs to demonstrate and train customers so they feel safe and confident using their scooter. The responses are really motivating and make our job worthwhile. So thank you to everyone that has taken part and here is a snap shot of the feedback we have received”:
- Those that did purchase a Quingo mobility vehicle and had previously owned a traditional 3 or 4 wheel mobility scooter, rated the Quingo as follows:
- 84% stated that Quingo was much more stable than their previous scooter
- 83% stated that Quingo was much more manoeuvrable than their previous scooter
- 93% of customers stated that their Quingo was better or much better than their previous mobility.
As well as the statistical results these surveys produce it is also great to receive your comments, a sample of which we enclose here:
From those who had an assessment but did not purchase:
“What can I add to ‘Excellent’?” – Mr. Blennerhassett
“Really kind and excellent trial – Thank you!” – Mrs. Susan Plant
“Could not have been more helpful – knowledgeable and caring!” – Mrs. Allistone
Recent comments about Quingo:
“If you want the best, it’s got to be a Quingo, the Rolls Royce of Mobility Vehicles.” – Mrs. D Stracey
“My husband loves his Quingo; it has made a huge difference to him being independent.” – Mrs. Bridges
“I have been extremely satisfied with the buying process. From the un-pressurised sales adviser to purchasing the scooter, to the helpful delivery man. Nobody made me feel rushed at all. I would recommend the Quingo to anyone.” – Mrs. Tandy
Recent comments from Engineer visits:
“You have lovely staff.” – Quingo Plus – Mr. Kilbey
“I appreciate how much time your Engineers spent with me and how good they were.” – Quingo Vitess – Mrs. Gledhill
“I knew your engineer was staying close by in a local hotel so I phoned him in the morning so he could demo something to hubby. He was actually in queue for the ferry at this stage but still returned to do this. I must apologise for doing this but he was fantastic.” – Quingo Sport – Mrs. Summers
Once again, many thanks to all who completed our surveys. If you require any further support from Customer Services please call 01582 430900.
If you or someone you know would like to know more about the Quingo range of 5 wheel scooters please call one of our friendly staff today on 0800 731 3376.